Enterprise Customer Success Manager

Who We Are:

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.

Location: Candidates to be already based in the United Kingdom

Who You Are:

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. You're a self-starter committed to maintaining the highest levels of satisfaction among Invicti's customer base.

Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy.

What You'll Be Doing:

• Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging
• Renewing and expanding long-term partnerships independently
• Achieving quarterly metrics on customer retention, upselling, and price increases
• Driving customer adoption, training, and best practices to maximize value
• Conducting Quarterly Business Reviews to promote positive outcomes
• Analyzing data to discover insights and inform recommendations
• Monitoring accounts for churn risks and proactively mitigating them

What You'll Need:

• At least 3-4 years of experience in Customer Success or Account Management within the Tech industry
• Experience building relationships with clients
• Familiarity with managing renewals and upsells
• Strong presentation, facilitation, and communication skills
• Excellent time management and organizational skills
• Desire to work in a dynamic startup environment and contribute to offerings and client interactions
• This role requires in-office presence at our Malta office on Tuesdays and Wednesdays.

Why Invicti? Your Health & Wellness Matters:

• Health Insurance: Covering 100% of employee healthcare and dental premiums, with contributions for dependents
• Life Assurance: Covering 3x annual salary
• Pension Plan: 4% employer and 5% employee contributions
• Employee Assistance Program: 24/7 emotional support, counseling, life coaching, and more
• Family Leave: 39 weeks paid leave for birthing parents, 4 weeks for non-birthing parents

Work-Life Balance:

• Remote work options
• Quarterly Thrive-Wellness Days
• Volunteer Days: 5 paid days annually
• Paid Birthday Off
• Mobile Allowance

We Value You:

Recognition and rewards culture, emphasizing personal and professional growth. Invicti embraces diversity and inclusion, creating a space where everyone feels valued and included.