Enterprise Customer Success Manager
Posted 1 day 21 hours ago by Invicti Security
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
Location: Candidates to be already based in the United Kingdom
Who You Are:Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. You're a self-starter committed to maintaining the highest levels of satisfaction among Invicti's customer base.
Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy.
What You'll Be Doing:- Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging
- Renewing and expanding long-term partnerships independently
- Achieving quarterly metrics on customer retention, upselling, and price increases
- Driving customer adoption, training, and best practices to maximize value
- Conducting Quarterly Business Reviews to promote positive outcomes
- Analyzing data to discover insights and inform recommendations
- Monitoring accounts for churn risks and proactively mitigating them
- At least 3-4 years of experience in Customer Success or Account Management within the Tech industry
- Experience building relationships with clients
- Familiarity with managing renewals and upsells
- Strong presentation, facilitation, and communication skills
- Excellent time management and organizational skills
- Desire to work in a dynamic startup environment and contribute to offerings and client interactions
- This role requires in-office presence at our Malta office on Tuesdays and Wednesdays.
- Health Insurance: Covering 100% of employee healthcare and dental premiums, with contributions for dependents
- Life Assurance: Covering 3x annual salary
- Pension Plan: 4% employer and 5% employee contributions
- Employee Assistance Program: 24/7 emotional support, counseling, life coaching, and more
- Family Leave: 39 weeks paid leave for birthing parents, 4 weeks for non-birthing parents
- Remote work options
- Quarterly Thrive-Wellness Days
- Volunteer Days: 5 paid days annually
- Paid Birthday Off
- Mobile Allowance
Recognition and rewards culture, emphasizing personal and professional growth. Invicti embraces diversity and inclusion, creating a space where everyone feels valued and included.