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End User Computing Tech Lead

Posted 1 hour 11 minutes ago by Mayfleet Recruitment Limited

Contract
Not Specified
Other
Somerset, Taunton, United Kingdom, TA1 1
Job Description
  • Serve as the principal technical authority for all matters related to end user computing, including desktops, laptops, mobile devices, and peripheral support.
  • Provide advanced troubleshooting and guidance for escalated technical incidents and service requests.
  • Advise and mentor team members, fostering technical growth and knowledge sharing within the team.
  • Lead the evaluation, selection, and implementation of new end user computing technologies and solutions.
  • Develop and maintain technical standards, documentation, and best practice guidelines.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and support of end user computing solutions.
  • Monitor and analyse support trends, identifying opportunities for process improvements and automation.
  • Ensure compliance with organisational security policies and data protection regulations in all technical solutions.
  • Act as a technical escalation point for complex or high-impact incidents.
  • Participate in project work, representing the end user computing support perspective and ensuring technical requirements are met.
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