End User Computing Tech Lead
Posted 2 hours 18 minutes ago by Mayfleet Recruitment Limited
Contract
Not Specified
Other
Somerset, Taunton, United Kingdom, TA1 1
Job Description
- Serve as the principal technical authority for all matters related to end user computing, including desktops, laptops, mobile devices, and peripheral support.
- Provide advanced troubleshooting and guidance for escalated technical incidents and service requests.
- Advise and mentor team members, fostering technical growth and knowledge sharing within the team.
- Lead the evaluation, selection, and implementation of new end user computing technologies and solutions.
- Develop and maintain technical standards, documentation, and best practice guidelines.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and support of end user computing solutions.
- Monitor and analyse support trends, identifying opportunities for process improvements and automation.
- Ensure compliance with organisational security policies and data protection regulations in all technical solutions.
- Act as a technical escalation point for complex or high-impact incidents.
- Participate in project work, representing the end user computing support perspective and ensuring technical requirements are met.