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EMEA Technical Escalations Engineer (SaaS)
Posted 1 day 5 hours ago by Clio
Permanent
Full Time
Other
Dublin, Ireland
Job Description
Clio is seeking a Technical Escalations Agent to join our Dublin-based Customer Support team, supporting EMEA. The role involves deep technical troubleshooting, bridging Support, Customer Success, and Product, and coaching frontline teams to handle high-impact escalations.
You will analyze system behavior, identify root causes, and contribute to continuous improvement of our SaaS platform while maintaining a high standard of customer empathy and collaboration.
Clio
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