EMEA Technical Escalations Engineer (SaaS)

Clio is seeking a Technical Escalations Agent to join our Dublin-based Customer Support team, supporting EMEA. The role involves deep technical troubleshooting, bridging Support, Customer Success, and Product, and coaching frontline teams to handle high-impact escalations.

You will analyze system behavior, identify root causes, and contribute to continuous improvement of our SaaS platform while maintaining a high standard of customer empathy and collaboration.