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EMEA Director, Customer Care & Service Excellence
Posted 18 days 21 hours ago by iRobot Corporation
Permanent
Full Time
Other
London, United Kingdom
Job Description
iRobot is seeking a Director, EMEA Customer Care to lead operations across the region, shaping service strategy, customer experience, and cost-efficient delivery. You will oversee contact center, repair, service partners, warranties, and budget performance while partnering across Product, Engineering and Global Customer Care teams.
You will build a high-performing leadership team, drive digital transformation and AI-enabled service capabilities, and represent EMEA in executive reviews, ensuring
