ECOM Operations Supervisor - Reformation

Being naked is the most sustainable option. We're .

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the industry forward. Our work has been featured in Drapers , Sourcing Journal , and TIME has highlighted our CEO, Hali Borenstein. We're committed to saving the Earth while looking good doing it.

We are a global brand with over 50 stores worldwide and our own sustainable factory in LA . Our product categories include accessories , swimwear , and sleepwear . We reach millions through campaigns like this , this , and this .

Our success depends on our incredible team. We're a mission-driven company that fosters an inclusive culture, encouraging innovation, growth, and belonging for all employees.

We are now looking to do all of this with you.

Position: Supervisor of ECOM Operations

The Supervisor of ECOM Operations reports to the Store Manager and is responsible for executing e-commerce operational standards at their store location. This role involves standardizing processes, executing strategies, and collaborating with internal teams such as warehouse, customer service, merchandising, and marketing.

Key responsibilities include:

• Overseeing daily operations of online retail returns efficiently.
• Partnering with cross-functional teams to ensure policy and process compliance.
• Implementing and managing tools and metrics to support store practices.
• Documenting and maintaining business processes and best practices.
• Collaborating with teams to incorporate feedback and insights into process improvements.
• Resolving escalated customer service issues and order discrepancies.
• Managing inventory tasks with attention to detail, including omni-channel orders.
• Leading, coaching, and supporting ECOM associates to ensure operational excellence and customer satisfaction.
• Working with retail operations to manage stock discrepancies and ensure inventory accuracy.
• Promoting a positive work environment aligned with Reformation's values and culture.

Qualifications:

• At least 1+ years of experience in a fast-paced, creative service environment.
• Familiarity with digital technologies across devices.
• Experience in retail or operationally intensive environments.
• Ability to thrive in a fast-paced setting.
• Strong interpersonal and communication skills.
• Self-motivated with a proactive approach to challenges.
• Strategic problem-solving skills and adaptability in ambiguity.

Compensation & Benefits:

The anticipated hourly rate is $15.00, based on experience and qualifications. The role may include an annual discretionary bonus, contingent on company and individual performance. Our benefits package includes:

• Health insurance (medical, dental, vision) and commuter benefits.
• Paid time off including vacation, sick leave, and holidays.
• Retirement planning support, including ESG-aligned funds.
• Global collaboration opportunities with offices in LA, NYC, and London.
• Fertility care support through Carrot and reimbursement for related expenses after one year.

Work Schedule:

• Full-time, 40 hours/week.
• Availability across all days of the week, with flexible scheduling as needed.
• References are required.