E2E Solution Architect - Telecom Service Assurance London

Role - E2E Solution Architect - Telecom Service Assurance - London

Infosys is a global leader in next generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Area of Expertise

Extensive technical and customer experience design expertise in Telecom Service Assurance which includes fault and performance monitoring as well as ITSM processes such as incident, problem, and change.

Job Description

Infosys is looking for a Service Assurance Solution Designer/Architect who should be able to interact effectively with customers, business stakeholders and product owners to understand solutions and challenges in the complete Telecom Service Assurance area and effectively discuss possible solutions. The role will define the high and low level solution architecture and its impacts on various capabilities covering the complete OSS.

Required

• 12+ years of experience in working with Telecom clients in the role of e2e solution design
• Experienced in the areas of OSS architecture, design and implementation for Telecom customers, enabling effective capturing of requirements within Service Assurance
• Understanding of telecom OSS with experience in standard design tools, design patterns, UML, BPMN, SOA, etc.
• Experience in designing on Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or many) in telecom projects and roll outs
• Knowledge of Telecom industry standards, regulations, and best practices such as eTOM, TNA, SID, ITIL, IEEE, etc.
• Understanding of the overall OSS/BSS landscape with the entire application stack
• Knowledge of web APIs, SOAP, REST architecture
• Lead qualities and experience in leading a team of consultants/designers to achieve project/program goals
• Experience in defining process, business, and system requirements in Telecom service assurance areas
• Ability to prepare, analyze, and review proposals from internal teams, providing appropriate solutions to problems, and making day to day decisions to run client projects
• Ability to engage with multiple stakeholders such as business, SI partners, and system owners to understand, capture, finalize and sign off requirements
• Participate in discussions with customer stakeholders to define and document problems and requirements
• Ability to groom team members
• Strong communication and client interfacing skills; cross cultural working experience and ability to work independently with multinational clients

Personal

• Ability to work as part of a cross cultural team, including flexibility to support multiple time zones when necessary
• Analytical abilities, goal oriented work approach, high quality awareness, and good team player
• High degree of initiative and flexibility
• High analytical skills
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.