Duty Manager

Location

Ramsey, Isle of Man

Department

Front of House

Employment Type

Full Time

About Us

We're proud to be part of Classic Lodges - a collection of eight characterful hotels set in some of the UK's most captivating destinations. Each of our hotels has its own personality, but we're united by one shared purpose. Our purpose is simple and powerful: to create meaningful experiences that connect people, places, and memory. That means we don't just offer stays, we create moments that matter. Whether it's a relaxing escape, a special celebration, or a memorable business event, we focus on the details that turn stays into stories our guests will always remember. If you're someone who takes pride in what you do, values genuine hospitality, and wants to be part of a team that makes a real difference to every guest experience, you'll feel right at home with us.

The Opportunity

We are looking for an enthusiastic and dedicated Duty Manager to join our team. In this key role, you will be ensuring our guests receive outstanding service. This is a fantastic opportunity for someone with previous experience in customer service or a similar supervisory role who is ready to take the next step in their hospitality career.

Responsibilities

• Provide leadership and support to the front of house team.
• Handle guest queries in a professional and timely manner.
• Ensure high standards of service are maintained throughout the hotel.
• Act as the main point of contact in the absence of senior management.

Qualifications

• Previous experience in a hotel or customer facing supervisory role.
• Strong communication and leadership skills.
• Calm under pressure with excellent problem solving abilities.
• Proactive, hands on approach to work.
• Passion for delivering outstanding guest service.

Benefits

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts.
• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts.
• Monthly gratuities.
• Employee of the Quarter, with a £100 award.
• Long service awards, including an invitation to the Classic Lodges Awards Ceremony.
• Learning and development opportunities, including apprenticeships, structured training, and clear career pathways.