Duty Manager

St George Bowls & Social Club CIC - Duty Manager

Organisation: St George Bowls and Social Club CIC

Job Title/Role: Duty Manager

Place of work: St George Bowls and Social Club, BS5 7AA (with occasional requirement to visit / attend meetings at other locations within the Bristol area)

Hours: Part Time (16-40 hrs per week based on candidate availability and venue requirements)

Rate of pay: £14 per hour

Start date: Desired start date mid-April (with some flexibility possible if required by candidate).

Employment type: PAYE

Employment term: Permanent

About St George Bowls and Social Club CIC

We are a newly founded Community Interest Company situated in the heart of St George in Bristol. The Bowls Club at St George Park has been vacant for a number of years and we have formally committed to the regeneration and development of the Club with community connection and sustainable action driving the project into realisation.

Over the last 6 months, phases of planning, consultation and preparation have been underway, creating a solid community network and roadmap to opening. Social responsibility is central to the development of the venue, with the aim to produce a positive space available for use by all members of the local community. Plans over the next two years include:

• Bringing Back Bowls - Affordable games, open to all ages and abilities.
• Wellness for Everyone - Sauna and cold-tub sessions, with low income discounts.
• Activity / Event Space for Local Community Groups - sessions such as Tai Chi, yoga, and more.
• Community Cafe - Providing refreshments alongside activities.

We are working on a phased opening to allow the Club to continue being developed in an inclusive, considered and detailed way:

• April 2026 - Refurbishment on site and finalisation to operating procedures, membership models and information.
• May 2026 - Social Club and Bowls live and open to the public, operating across the summer and in line with the Bowls season until September 2026.
• October 2026 - site closes to the public to allow for groundworks and installation of saunas and wellness facilities.
• November 2026 - site re opens to the public, offering Social Club and Sauna / wellness sessions.
• April 2027 - Site is fully operational with commencement of second Bowls season.

About the Role

We are looking to recruit two Duty Managers to support the General Manager with day to day operations and work towards the ongoing development of the St George Bowls and Social Club, situated in St George Park, Bristol (BS5).

These are varied and hands on roles that would suit people who will take pride in providing excellent standards, inclusive experiences and customer service for our members and other visitors to the Club. You will be responsible for supporting the smooth running of the Club. The ideal candidates will be proactive, and confident problem solvers in a live operational setting. They will have a genuine interest in building connections and providing a positive space for members of the local community.

Working closely with the General Manager, the successful candidates will help to shape the Club's offer and the evolving programme throughout the phased reopening, whilst contributing to the long term vision of the Club as a social, creative and connection focussed community hub.

Key Responsibilities

• Report to the General Manager and oversee the daily operations of the Club and its offerings, which vary depending on the time of year.
• Handle day to day operations such as opening and closing the Club, greeting and serving members, answering queries, facilitating session briefings and ensuring bookings made both in person and online are handled efficiently.
• Ensure safe and legal provision of the food and beverage offer to members and visitors.
• Maintain a positive, safe and inclusive workplace and environment, keeping the Club clean, tidy, organised and professionally presented.
• Adhere to essential systems, processes and policies when leading a shift; see tasks through to completion and ensure all visitors have a positive experience.
• Flag any operational issues to the General Manager and proactively seek solutions.
• Support the re establishment of the Club in the local community and develop programmes of activity, engaging with local community groups, coordinating sessions and activities, and creatively collaborating with the team to offer a varied, interesting and inclusive range of activities.
• Act as the main point of contact and hold responsibility for key suppliers, staff and stakeholders while on duty, building strong positive relationships and ensuring they receive necessary information and updates.

Personal Characteristics

• Proactive, forward thinker
• Practical
• Reliable
• Flexible & Dynamic
• Solution Focused
• Connector who enjoys being around people and contributing to the local community
• Diligent with careful attention to detail
• Comfortable working evenings and weekends

Skills and Experience

• Experience working at a venue with some Management or Supervisory responsibilities.
• Confident, friendly, positive and inclusive communicator - in person, on the phone, emails and via messaging services.
• Excels in customer service and customer facing responsibilities.
• Experience of using computers in particular spreadsheets & Google Suite.
• Accurate record keeping and admin skills.
• Organised and able to plan and prioritise effectively.
• Ability to multi task.
• Experience working in a community or social setting.
• Experience working in the food & beverage sector.
• Practical skills for basic upkeep and maintenance of a venue or public facing space (basic repair skills, ability to use power tools, etc.).
• Experience of handling necessary H&S assessments and other legal requirements for running a venue.
• Project Management Skills.
• Event Management Experience.
• Experience working with booking systems and / or memberships.
• Experience working in a licensed premises.
• Youth Work Experience.
• Implementation of sustainable operational practices.
• Experience using Canva.
• Basic food hygiene Certificate.
• First Aid Trained.
• Personal License Holder.
• DBS Checked.
• Holds current UK driving license.

Other Information

Organisation EDI Statement - St George Bowls and Social Club CIC is committed to increasing diversity within our workforce, promoting equality and openly challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Organisation Access Statement - We are also committed to promoting equality of opportunity for disabled staff. We aim to support disabled staff by making reasonable adjustments wherever possible to prevent any disadvantage. If you would like to discuss this informally and confidentially prior to making an application, please contact our Accessibility Manager - .

Physical Description of Work - This role is a mixture of office based, and on site work at the Club, with desk work, and physically active work, involving moving, bending, lifting and handling goods. This role requires someone to move around independently and extensively.

If you think this sounds like the role for you, please apply using the form below:

If you have any questions about the role, or need the application form in an alternative format please contact .

Interviews will be held on Friday 20th March 2026 in St. Werburghs, Bristol. Applicants must be available for interview on this date.

St George Bowls and Social Club CIC operates under UK Employment Law and we will require evidence of your right to work in the UK at interview stage.