Door Supervisor - M&S Bank Arena & Philharmonic

About The Role

Position: Door Supervisor - M&S Bank Arena & Philharmonic

Hourly Rate: £13.10 (Entry level) - £14.61 depending on role and position plus holiday pay

Holiday Accrual: 12.07% per government guidelines

Schedule: typical shift 17:00 - 23:30

Location: M&S Bank Arena and Royal Liverpool Philharmonic

We are looking for experienced Event Door Supervisors and Response Security Officers who champion our values to join our teams Keeping People Safe at the M&S Bank Arena the Royal Liverpool Philharmonic.

The ideal candidate will need a minimum of 3 years of experience working in event security.

An SIA Door Supervision Licence is essential for this role.

Duties

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.
• Collaborate with front-of-house, housekeeping, and management teams to enhance the overall guestexperience.

Requirements

• SIA Door Supervision Licence
• Minimum of 3 years of experience working in event security.
• L2 or willingness to achieve this qualification (training will be provided by FGH Training free of charge).

About You

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in busy spaces.

If successful, you will be subject to security screening in accordance with BS 7858:2019.

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.