Digital Delivery Manager

About the team

The digital team play a fundamental role in the transformation and growth of the OSB group portfolio of websites. Supporting the business in the promotion of online and offline activity ensuring we are championing our vision to be recognised as the UKs number one choice of specialist bank, through our commitment to exceptional service, strong relationships and competitive propositions.

Due to growth, we are now looking for a Digital Delivery Manager to shape the delivery of digital innovation.

What you will be doing?

As the Digital Delivery Manager, will be the crucial link between our diverse digital teams. You'll work closely with the UK UX/UI teams, web content teams and web development teams (in both the UK and India). Your primary goal will be to ensure the seamless delivery of digital innovation, robust governance, efficient code deployment, and effective delivery solutions, all while minimising risk to the OSB Group business and its end-users.

Your responsibilities include

• Work with stakeholders to deliver the vision for the website, aligning it with overall business objectives. This includes understanding market trends, competitor analysis, and user needs.
• Develop, maintain, and prioritise the digital backlog, including detailed user stories and acceptance criteria. Ensuring collaboration with the digital team and wider stakeholders.
• Monitor and track key performance indicators (KPIs) related to website and app usage, user engagement, conversion rates, and business impact. Use data to make informed decisions and report on product success to stakeholders.
• Make informed, data-driven decisions regarding feature prioritisation, scope, and trade-offs, always balancing user needs, business value, and technical feasibility.
• Champion user-centricity by actively participating in user research, usability and feedback. Support the UX/UI Lead Manager in translating user pains and needs into actionable insights with design.

What's in it for you?

We offer a base salary dependent on experience from £55000 - £65000.

• Enhanced family-focused benefits
• Hybrid-working (3 days per week from home, 2 days in the office)
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

This role is a full-time position, however we are open to a conversation around flexibility on the working hours per week.

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a digital delivery or comparable role is essential
• Previous experience in a Change or project manager role is essential
• Previous experience Scrum/agile development techniques or similar is essential
• Technical Understanding: While not expected to code, a fundamental understanding of web technologies and architecture is desired.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.