Desktop Support Engineer

On-Site School IT Engineer

• South East London
• 3 months initial contract
• Fully on-site
• £180-£220 per day via Umbrella
• Enhanced DBS issued in the past 12 months or on the Update Service required for this role

Join our IT team as a School Engineer, where you will be the face of our organisation, delivering exceptional IT support and services. This role is perfect for self-motivated individuals looking to advance their career in IT, offering ample opportunities for progression and personal development.

Day-to-day of the role:

• Act as the customer-facing representative, ensuring all service interactions are handled professionally.
• Assist the service desk in delivering IT managed support services to school-based users.
• Provide technical assistance directly to users and report service issues in line with service desk policies.
• Diagnose and troubleshoot issues effectively, asking pertinent questions to resolve issues, and determining when to escalate more complex situations.
• Work collaboratively with remote teams to build strong working relationships and ensure seamless service delivery.

Required Skills & Qualifications:

• Experience in maintenance and support of desktop and mobile devices including laptops, Chromebooks, and tablets.
• Proficient in peripheral support including printers, scanners, interactive screens, projectors, and audio/visual equipment.
• Basic understanding of wired and wireless networking and troubleshooting.
• Familiarity with image build and deployment tools for Microsoft and Apple devices.
• Operational knowledge of Microsoft 365 and/or Google Workspace.
• Technical knowledge equivalent to CompTIA A+ or similar certification.
• Experience with ITIL methodology and IT service desk ticketing systems, such as ServiceNow, is advantageous.

In the first instance, please submit your CV.