Desktop Support Analyst

Are you a customer-focused IT professional with strong desktop support experience? My membership based client are looking for a Desktop Support Analyst to join the IT Services team, providing high-quality support to all IT service users across the organisation.

As a Desktop Support Analyst, you will:

• Manage incidents and service requests using established incident reporting and request fulfilment processes.
• Deliver excellent customer service while contributing to IT service operation, transition, and continual service improvement.
• Early shift: 08:00-16:00
• Late shift: 10:00-18:00

• Exchange administration.
• Experience with Autopilot.
• M365 user administration.
• Exposure to Copilot for M365 (introductory sessions provided).
• Zoom account management.
• Apple Business Manager.