Desktop Support Analyst

Posted 5 hours 20 minutes ago by Antal International Network

£60,000 - £80,000 Annual
Permanent
Full Time
Other
Lancashire, Liverpool, United Kingdom, L1 9
Job Description

Are you a customer-focused IT professional with strong desktop support experience? My membership based client are looking for a Desktop Support Analyst to join the IT Services team, providing high-quality support to all IT service users across the organisation.

The Role

As a Desktop Support Analyst, you will:

  • Manage incidents and service requests using established incident reporting and request fulfilment processes.
  • Deliver excellent customer service while contributing to IT service operation, transition, and continual service improvement.
  • Early shift: 08:00-16:00
  • Late shift: 10:00-18:00
Technical Expertise Required
  • Exchange administration.
  • Experience with Autopilot.
  • M365 user administration.
  • Exposure to Copilot for M365 (introductory sessions provided).
  • Zoom account management.
  • Apple Business Manager.