Deputy Practice Manager - Gardden Road Surgery

Deputy Practice Manager - Gardden Road Surgery

We are looking for a proactive, highly organised Assistant Practice Manager to join our friendly and forward-thinking GP Practice team.

As the Assistant Practice Manager, you will be responsible for overseeing all non-clinical patient-facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

Main duties of the job

Manage the patient appointment and triage booking systems

Handle patient registrations, amendments, and deductions

Act as first point of contact for on-the-spot patient complaints

Lead, manage, and develop the Reception Team, including inductions, rotas, HR record-keeping, and performance management

Oversee patient communication channels, including Accurx, telephone systems, and reception services

Work within the team to identify improvements and provide support

Ensure IT systems and practice processes run efficiently and effectively

Liaise with BCU Estates and other external agencies regarding building and operational issues

Promote and uphold confidentiality, equality, and health & safety standards

About us

We are a very friendly and relaxed independent surgery, committed to improving and maintain our patients good health and well being.

Job responsibilities

As the Assistant Practice Manager, you will be responsible for overseeing all non-clinical patient-facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

Person Specification Experience

• Experience of working in a customer facing role.
• Able to work under pressure.
• Reliable.
• Previous medical reception and EMIS experience.
• Welsh speaking

Additional Criteria

• Experience managing teams in a healthcare or customer service environment
• Excellent interpersonal and communication skills
• Strong organisational and IT skills, with experience using clinical systems (desirable)
• Ability to handle sensitive information with discretion
• A proactive problem-solver, able to work calmly under pressure
• Experience of dealing with medication requests (desirable)
• Committed to personal development and supporting team growth
• When necessary be able to code clinic letters, refer patients (training provided)

Qualifications

• GCSE in English and Maths
• Experience using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceAvailable on Request