Deputy Customer Operations Manager (Full Time)

Deputy Customer Operations Manager - Overview

Wyre Council is seeking a dedicated and experienced Deputy Customer Operations Manager to play a key role in delivering exceptional front of house experiences for audiences and hirers at Marine Hall.

Salary: £30,024 to £32,061 (Full Time)

Location: Poulton Le Fylde, Lancashire

Responsibilities

• Supervise and motivate staff, volunteers and agency teams to deliver smooth and well run events.
• Act as Duty Manager for shows and events, including evenings and weekends.
• Support box office, bar, catering and front of house operations.
• Manage stock control, cash handling and financial returns in line with Council procedures.
• Lead housekeeping standards, COSHH compliance and venue presentation.
• Liaise with technical teams, hirers and event companies to ensure successful delivery of events.
• Handle customer feedback and complaints professionally and promptly.
• Plan and cost events with prospective hirers alongside line manager.
• Ensure health, safety and security standards are met at all times, including fire safety procedures.

About you

You will have excellent customer care and communication skills with experience in a customer facing supervisory or management role.

You will have strong knowledge of bar, catering or venue operations.

Essential Requirements

• Experience of cash handling and financial procedures.
• Good understanding of health and safety requirements in a public venue.
• Ability to motivate, develop and manage staff effectively.

Ideally you'll have

• Experience working in a theatre or similar events venue.
• Event or show management experience.
• Experience using box office or EPOS systems.
• A management qualification and/or personal licence (or willingness to obtain one).

Working Pattern

Marine Hall operates a seven day service. This role includes evening and weekend working, with additional hours managed through the annualised hours scheme.

Benefits

• Be part of a welcoming, creative team in one of Fleetwood's key cultural venues.
• Opportunities for development through the Council's performance management framework.
• Play an active role in delivering high quality services that put customers first.
• Support the Council's values, equality commitments and climate change ambitions.

Equality, Diversity and Inclusion

Wyre Council is committed to equality, diversity and inclusion and to creating a professional, innovative, collaborative and customer focused working environment.

To apply online, visit .

Closing date: 13 May 2026.