Deputy Customer Operations Manager (Full Time)
Posted 2 hours 31 minutes ago by New Start
Wyre Council is seeking a dedicated and experienced Deputy Customer Operations Manager to play a key role in delivering exceptional front of house experiences for audiences and hirers at Marine Hall.
Salary: £30,024 to £32,061 (Full Time)
Location: Poulton Le Fylde, Lancashire
Responsibilities- Supervise and motivate staff, volunteers and agency teams to deliver smooth and well run events.
- Act as Duty Manager for shows and events, including evenings and weekends.
- Support box office, bar, catering and front of house operations.
- Manage stock control, cash handling and financial returns in line with Council procedures.
- Lead housekeeping standards, COSHH compliance and venue presentation.
- Liaise with technical teams, hirers and event companies to ensure successful delivery of events.
- Handle customer feedback and complaints professionally and promptly.
- Plan and cost events with prospective hirers alongside line manager.
- Ensure health, safety and security standards are met at all times, including fire safety procedures.
You will have excellent customer care and communication skills with experience in a customer facing supervisory or management role.
You will have strong knowledge of bar, catering or venue operations.
Essential Requirements- Experience of cash handling and financial procedures.
- Good understanding of health and safety requirements in a public venue.
- Ability to motivate, develop and manage staff effectively.
- Experience working in a theatre or similar events venue.
- Event or show management experience.
- Experience using box office or EPOS systems.
- A management qualification and/or personal licence (or willingness to obtain one).
Marine Hall operates a seven day service. This role includes evening and weekend working, with additional hours managed through the annualised hours scheme.
Benefits- Be part of a welcoming, creative team in one of Fleetwood's key cultural venues.
- Opportunities for development through the Council's performance management framework.
- Play an active role in delivering high quality services that put customers first.
- Support the Council's values, equality commitments and climate change ambitions.
Wyre Council is committed to equality, diversity and inclusion and to creating a professional, innovative, collaborative and customer focused working environment.
To apply online, visit .
Closing date: 13 May 2026.