D365FO & CE Support Analyst//MANCHESTER

Are you a proactive and technically minded Dynamics 365 specialist looking for your next challenge? I am looking for a D365 Technical Support Analyst to play a key role in supporting, maintaining, and improving Microsoft Dynamics 365 applications across Finance & Operations, Customer Engagement, SCM, and Commerce.

What You'll Be Doing

• Providing 1st and 2nd line support across D365 F&O, CE, SCM, Commerce and integrated systems (POS, Adyen, Magento, Formpipe, EDI, printing solutions).
• Troubleshooting and resolving application issues while minimising business disruption.
• Monitoring system performance, including batch jobs and integrations.
• Managing support tickets within agreed SLA timeframes (some occasional out-of-hours work).
• Supporting upgrades, testing cycles, and deployments from test to live environments.
• Acting as a bridge between technical teams and business users - translating needs and building strong working relationships.
• Creating high-quality documentation and delivering training to super users.
• Contributing to continuous improvement, knowledge sharing and D365 enhancements.

What You'll Bring

Essential

• 2+ years' experience with Dynamics AX or D365 Finance & Operations.
• Background supporting business applications (ideally retail or manufacturing).
• Hands-on experience with POS hardware/software.
• Strong problem-solving skills and experience with ERP, Windows OS, and APIs/web services.
• Ability to manage competing priorities in a structured support environment.
• Exposure to D365 modules (Finance, Warehouse & Operations, CE, Commerce).

ABSOLUTE KEY FOR THE ROLE IS:

• D365 Finance and operations
• CE guru
• Good in depth knowledge of supporting D365 in a manufacturing environment

Desirable

• Technical understanding of SQL, SSRS, Logic Apps, Azure services & BI.
• Experience with Power Apps, Power Automate, JavaScript or C#.
• Familiarity with configuring workflows, UI, and system fields.
• ITIL experience or certification.
• Experience working with integrated systems and complex environments

Location & Working Pattern

Manchester-based

On-site initially, with the potential to move to a hybrid model after probation (3 days on - site)

Please get in touch ASAP if you are interested see below) )

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.