CX Solution Architect

Location

UK (Hybrid - London preferred)

Overview

Senior CX consulting leader required to own solution direction, delivery oversight, and pre-sales support across multiple client engagements. This is a hands-on leadership role, sitting above configuration but close to delivery, acting as the escalation point and CX authority.

Responsibilities

• Define high-level CX solution architecture and delivery approach (not config).

• Oversee 2-3 concurrent projects as delivery lead and escalation point.

• Guide teams, manage stakeholders, and ensure outcomes.

• Support pre-sales, demos, proposals, and RFP responses .

• Translate customer requirements into clear, executable CX roadmaps.

Profile

Must have

• Senior CX consulting or delivery leadership experience

• Strong CX solution design capability (Sales/Service/Marketing)

• Experience overseeing multiple engagements

• Confident, autonomous, customer-facing

Nice to have

• Consultancy background

• Pre-sales and RFP ownership experience