Customer Support Officer (H/F)

What We're All About:

At Wireless Logic, we don't just manage IoT connectivity-we're redefining it. With 10 million+ active IoT subscriptions across 165 countries and partnerships with 750+ networks, we deliver the most flexible and secure solutions in the industry. Our culture thrives on innovation, agility, and customer obsession.

Who are we?

At Matooma, a subsidiary of the Wireless Logic Group, we support businesses in managing their connected devices through simple, flexible, and centralized M2M/IoT connectivity solutions.

Our mission: to simplify end-to-end connectivity for all industries.

To support our growth, we are recruiting a Customer Support Officer, a key liaison between our clients and our technical teams.

Main Responsibilities

As part of the Support team, you will play a key role in customer relations, operational management, and ensuring the smooth delivery of services.

Customer Support:

• Handle incoming customer requests (calls, tickets, emails)

• Diagnose technical or functional issues and provide clear, tailored responses

• Ensure a high level of customer satisfaction through the quality and responsiveness of your interactions

Issue Handling and Escalation:

• Carry out standard operations on operator platforms (activations, suspensions, usage monitoring, etc.)

• Escalate tickets to Level 2 after thorough issue qualification

• Contribute to the continuous improvement of our knowledge base

Additional Activities:

• Participate in on-call duties outside of normal customer service hours (as per a defined monthly schedule)

• Occasionally support the logistics team with SIM card orders

Profile Sought

• You are thorough, responsive, and customer satisfaction-oriented

• You are autonomous and possess excellent verbal and written communication skills

• You are comfortable using IT tools (e.g., Zendesk, used by our customer service team)

• Prior experience in customer support, helpdesk, or technical management is a plus

• Professional proficiency in English is recommended

Why join Matooma?

• A human-scale, agile, and fast-growing company in the IoT sector

• A friendly and dynamic team

• A modern workspace in Montpellier + partial remote work

• 100% covered health insurance, meal vouchers, RTT (reduced working hours), and group benefits

Ready to Make an Impact?

If you're passionate about customer excellence and thrive in a dynamic, tech-driven environment, we want to hear from you! Apply now and help us redefine IoT support-one satisfied customer at a time.