Customer Support Representative

Let's shape tomorrow-together.

At Ingram Micro, we help businesses maximize the promise of technology so they can operate faster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deep expertise to power progress for millions. With us, you'll be part of a team shaping the future of how the world buys, sells, and uses technology.

About the Role

As a Customer Support Representative, you will be accountable for ensuring an outstanding partner experience. You'll help resellers resolve technical inquiries, troubleshoot cloud related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long term success.

What You'll Do

• Manage inbound technical service requests via phone, email, and live chat.
• Log all issues, steps, and updates accurately within internal systems.
• Diagnose root causes-whether software defects, misconfigurations, content issues, or user related problems.
• Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
• Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
• Understand partner business objectives and apply technical expertise to drive successful outcomes.
• Contribute to improving service desk processes, documentation, and workflows.
• Champion exceptional customer experiences in every interaction.

What You Bring

• Excellent verbal and written communication skills in English.
• Strong analytical and problem solving abilities.
• Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage).
• Experience with Zendesk (an advantage).
• Proven ability to troubleshoot and debug SaaS cloud solutions.
• Ability to prioritize effectively and manage expectations in a fast paced environment.
• Comfort working through ambiguity and adapting quickly to change.
• Passion for delivering outstanding service and driving customer success.

Why Ingram Micro

At Ingram Micro, you'll join a team that invests in your growth-through global learning opportunities, meaningful career development, and exposure to cutting edge cloud technologies. You'll be part of an inclusive, diverse community that celebrates your ideas and empowers you to shape what's next. Here, your talent, curiosity, and ambition find the environment they need to thrive-for today and for tomorrow.