Customer Service Learning & Development Leader

A leading healthcare company in London is seeking a Learning and Development Manager for Customer Service. In this hands-on role, you will create the training engine that scales their customer care, overseeing the entire learning lifecycle from onboarding to continuous development. With a focus on measurable improvements in operational performance, you will partner with leadership and management teams to ensure training effectiveness. This is a unique opportunity to build a function from the ground up in a dynamic, high-growth environment.