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Customer Support Manager: Lead, Coach & Drive KPIs

Posted 12 hours 13 minutes ago by Once For All Limited

Permanent

Full Time

Customer Service Jobs

Hampshire, Basingstoke, United Kingdom, RG213

Job Description

Once For All Limited in Basingstoke is seeking an experienced Customer Support Manager to lead a multi-channel team delivering high-quality service to suppliers and buyers. You will translate targets into daily performance, coach staff to hit KPIs, and step in when extra support is needed.

You will also manage escalations, uphold quality standards, and drive improvements across processes and tooling, working closely with HR and governance partners.

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