Customer Support Manager: Lead, Coach & Drive KPIs

Once For All Limited in Basingstoke is seeking an experienced Customer Support Manager to lead a multi-channel team delivering high-quality service to suppliers and buyers. You will translate targets into daily performance, coach staff to hit KPIs, and step in when extra support is needed.

You will also manage escalations, uphold quality standards, and drive improvements across processes and tooling, working closely with HR and governance partners.