Customer Support Manager ARH (m/f/d)

MTU TURBOMECA ROLLS-ROYCE GmbH (MTR) and MTU TURBOMECA ROLLS-ROYCE ITP GmbH (MTRI) is an internationally operating company with 17 employees. MTR/MTRI is responsible for managing the production, sales and support of the MTR390-E and MTR390-2C gas turbines.

Directly attached to the Commercial and Customer Support Director, your main role will consist to contractualize and manage contracts to ensure supply chain efficiency in coordination with partner companies

Customer Support Manager ARH (m/f/d)
MTRI Hallbergmoos

ABOUT THE ROLE

• Negotiate the contracts and their amendments
• Manage the contract, prepare the deliverables
• Manage the commercial activity, analyse, prepare and reply to all customer demand
• Participate to the customer satisfaction survey
• Coordinate any technical topic with the technical team
• Coordinate the partner companies, mainly FG2 to converge on common way forward
• Participate to the continuous improvement of the commercial process and participate to the risk management process

MAIN RESPONSIBILITIES

1. Contract management: to ensure that MTR is fulfilling its contractual obligations

• Manage the Through Life Support (TLS) Contract and its amendments
• Manage the contracts relating to the TLS
• Prepare and ensure on time delivery of the performance reports
• Performance monitoring to remain at the contractual target (KPI)
• Participate and lead preparation of the meetings with Customer
• Maintain a continuous relationship with Safran Australia in order to prepare and
• Harmonize our answer to the customer Airbus Australia.

2. Commercial activity management: to prepare answer to customer demand

• Prepare and coordinate answer to RfQ with the Partner Companies and SafranHE Australia
• Negotiate contractual and commercial topics with Customers (ARH - OCCAR) / Contract extension
• Support financial department for invoicing

3. Customer satisfaction management

• Participate to the customer satisfaction survey if any
• Ensure the customer satisfaction by launching the relevant actions (including escalation to the management)

4. Technical coordination

• Analyse and coordinate with the MTR Technical team for any technical matter

5. Partner companies' coordination

• Coordination of the Partner Companies to answer to the customer in due time
• Escalate to the management when deliverables are at risks
• Ensure that (sub)contracts are provided in due time

6. Continuous Improvement

• Participate to the process review and ensure the quality of sales process
• Report risks and find mitigation with PCs/Safran Australia

REQUIRED PROFILE

• Qualification: Engineer
• Experience: Minimum 3 years of experience, minimum 1 year of experience on comparable
• manager's tasks
• Hard Skills: Contract Management, sales negotiations
• Soft skills: Autonomy, Intercultural, Good relationship, problem solving
• Language Skills: English business fluent

TEAM

• Reports to the Commercial & Customer Support Director

JOB TYPE

• Full time, 40 hours per week / temporary limited until 31.12.2026

MTU Turbomeca Rolls-Royce ITP GmbH
Am Söldnermoos 17
85399 Hallbergmoos

Referenznummer YF-30329 (in der Bewerbung bitte angeben)