Customer Support Lead - Scale & AI-Driven Service

A growing tech company in Brighton is seeking a Customer Support Lead to enhance their support capabilities as they scale. This player-manager role involves leading a team of Customer Support Executives, actively handling complex issues, and leveraging automation to optimize support processes. The ideal candidate will have at least 5 years of experience in SaaS environments, strong communication skills, and a commitment to customer satisfaction. This role offers the chance to make a significant impact in a fast-paced environment.