Process Excellence Lead - Customer Support & AI Tools

A dynamic customer support solutions company in the United Kingdom is seeking a Process Improvement Executive to enhance customer support processes. Responsibilities include designing and documenting processes, leading process improvement projects, and ensuring alignment with customer support metrics. The ideal candidate will have proven experience in process design, strong analytical skills, and excellent stakeholder management capabilities. This is a fixed-term role until February 2027, offering an opportunity for significant impact within the organization.