Customer Support Engineer

Core Responsibilities

• Address and resolve customer issues with Smallworld applications
• Analyze logs and debug files to identify root causes
• Perform installation and configuration of Smallworld suite & 3rd party software
• Apply OS patches and install fixes on live customer systems
• Ensure system readiness and reliability through proactive issue handling
• Coordinate with internal teams to meet customer satisfaction targets

Essential Skills

• Minimum 5+ years with GE Smallworld PNI, Core SW4/SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• Strong in Magik, Java, VMDS, Oracle Database
• Experience with SQL, Shell Scripting, and log/debug file analysis
• System configuration and patch management skills
• Strong troubleshooting and debugging experience
• Effective written and verbal communication
• Competency with MS Office and Outlook
• Understanding of Object-Oriented Programming