Customer Support Advisor

Keystone Lintels are recruiting for a Customer Support Advisor who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.

Role and Responsibilities

• Answering a large volume of telephone and email enquires relating to sales/quotations
• Input customer product requirements, information and orders in an accurate and timely manner
• Liaise with technical Sales team regarding queries and customer requests

Skills, Experience and Competencies

• Accuracy and attention to detail are essential in this role
• Good communication skills both written and verbal
• Experience dealing with customers in person and via telephone
• Good organisational skills
• Ability to use a variety of IT programs including MS Excel
• Preference will be given to candidates with experience in a relevant role
• Experience working within manufacturing/construction industry
• Experience of MS Navision or MS Dynamics would be advantageous

This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills

A Bit About Us

For more than three decades, the Keystone Group has grown to become one of the UK and Ireland's largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.

Select one based on where the job will be advertised:

Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs.Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.

IG Lintels was founded in 1958 and has a strong heritage in innovation. IG Lintels joined the Keystone Group in 2006, becoming the UK's largest manufacturer of steel lintels. IG Lintels has large manufacturing facilities in Swadlincote, South Derbyshire while its headquarters and place of origin, remain in Cwmbran, South Wales.

Stockgap, part of the Keystone Group, is a UK building materials distributor supplying a wide range of products to builders' merchants, primarily in the South East of England. Stockgap focuses on "filling gaps in stock" by offering reliable availability, competitive pricing and efficient delivery, while supporting Keystone's wider distribution network.