Customer Support Advisor - Education Sector

Customer Support Advisor - Education Sector

£27,040 p a Full time Belfast Onsite Fortnightly pay

Some jobs are just jobs. This one actually matters.

You'll be the calm voice at the other end of the phone when schools, exam markers and families need answers. You'll deal with real people, real deadlines and real pressure - and you'll make things easier for them.

If you're the type who:

• Stays composed when things get busy
• Speaks clearly and confidently
• Likes structure and getting things right
• Turns up on time, every time
• Doesn't shy away from responsibility

Keep reading.

What you'll be doing

You'll handle a mix of inbound and outbound calls, emails and chat. You'll help users with:

• Registration and scheduling
• Assessment delivery and results
• Documentation and exam procedures
• General queries that need clarity and reassurance

You'll log everything accurately, follow process properly and escalate when needed. It's structured, fast paced and highly organised.

The hours (important - please read)

45 hours per week

On site in Belfast, 5 days per week

April-June: full flexibility required between 8am-8pm, Monday-Sunday (peak period)

Other months: typically 8am-5pm

If you need fixed hours or can't commit to peak flexibility, this won't be the right fit.

What you get

£13 per hour

Fortnightly pay

Healthcare, dental and wellbeing support

Lifestyle savings platform

Full training provided (100% attendance required).

This role suits people who take pride in doing things properly, who like clarity and who don't cut corners. It's ideal if you've worked in customer service, call centres, administration or education support.

If you're reliable, switched on and ready to commit - apply now.