Customer Support Administrator

About the Role

We are currently recruiting for a Customer Support Administrator to join our Manufacturing & Export Sales team on a part time, fixed term basis at our advanced manufacturing site in Hereford. The site processes up to 2 million birds per week and employs over 1,500 people. We have recently invested £1.2 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK.

This role is a maternity leave cover that will start in June 2026 and run for approximately 15 months, until August/September 2027. You will work closely with the Head of Manufacturing & Export Sales and will play a key role in ensuring excellent customer service, accurate data management and smooth coordination between customers, sales and internal teams.

Working hours: Monday, Tuesday, Wednesday and Friday - 08 00; Thursday - 12 00 (flexibility can be considered).

Key Responsibilities

• Frozen stock data gathering / sheet input
• Shortage report gathering / contacting customers / reporting internally
• Service level tracker update
• Pricing changes on system
• Multi site plan updates
• Frozen order input - taking emails and converting onto sheets for CST to add on
• Respond to emails within the metsales inbox - customer queries, disputes, order changes, sales and stock inquiries
• Updating production volume trackers (spatchcocks, wholebirds, thigh)
• Supporting traded sales and customer queries
• Holiday cover - full time days / hours for those weeks

What You'll Need To Be Successful

• Conversant and comfortable with information technology - internal systems, Excel, Word, SharePoint, etc.
• Dealing with customers on phone and email
• Excellent numerical ability
• Accurate and pays attention to detail
• Able to work independently and use initiative
• Be a team player and be willing to help cover others' work in their absence
• Can work to strict deadlines and take responsibility for assigned tasks
• Conversant and comfortable with information technology, including integrated ERP systems, systems design and implementation
• Able to build strong and effective working relationships
• Able to articulate issues with clarity
• Exhibits good organisational skills
• The ability to work under pressure to meet deadlines
• Good communication skills

Benefits

• Salary of £17,875 based on 25 hours per week
• Pension scheme
• 31 days annual leave
• Free parking
• Various lifestyle benefits, including wellbeing resources

We are committed to being an equal opportunities employer.