Customer Support Administrator
Posted 1 hour 50 minutes ago by Avara Foods Ltd
We are currently recruiting for a Customer Support Administrator to join our Manufacturing & Export Sales team on a part time, fixed term basis at our advanced manufacturing site in Hereford. The site processes up to 2 million birds per week and employs over 1,500 people. We have recently invested £1.2 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK.
This role is a maternity leave cover that will start in June 2026 and run for approximately 15 months, until August/September 2027. You will work closely with the Head of Manufacturing & Export Sales and will play a key role in ensuring excellent customer service, accurate data management and smooth coordination between customers, sales and internal teams.
Working hours: Monday, Tuesday, Wednesday and Friday - 08 00; Thursday - 12 00 (flexibility can be considered).
Key Responsibilities- Frozen stock data gathering / sheet input
- Shortage report gathering / contacting customers / reporting internally
- Service level tracker update
- Pricing changes on system
- Multi site plan updates
- Frozen order input - taking emails and converting onto sheets for CST to add on
- Respond to emails within the metsales inbox - customer queries, disputes, order changes, sales and stock inquiries
- Updating production volume trackers (spatchcocks, wholebirds, thigh)
- Supporting traded sales and customer queries
- Holiday cover - full time days / hours for those weeks
- Conversant and comfortable with information technology - internal systems, Excel, Word, SharePoint, etc.
- Dealing with customers on phone and email
- Excellent numerical ability
- Accurate and pays attention to detail
- Able to work independently and use initiative
- Be a team player and be willing to help cover others' work in their absence
- Can work to strict deadlines and take responsibility for assigned tasks
- Conversant and comfortable with information technology, including integrated ERP systems, systems design and implementation
- Able to build strong and effective working relationships
- Able to articulate issues with clarity
- Exhibits good organisational skills
- The ability to work under pressure to meet deadlines
- Good communication skills
- Salary of £17,875 based on 25 hours per week
- Pension scheme
- 31 days annual leave
- Free parking
- Various lifestyle benefits, including wellbeing resources
We are committed to being an equal opportunities employer.