Customer Support Administrator - Kids Planet Central Support

Customer Support Administrator - Kids Planet Central Support

231 Higher Ln., Lymm WA13 0RN, UK

Job Description

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK.

We are currently looking for a Customer Support Administrator to join our Customer Support team at our Head Office in Lymm, Cheshire. This role suits an individual who is positive, enthusiastic, and has a can do attitude.

Why become a Customer Support Administrator with Kids Planet?

• Highly professional team
• Great Place to Work Certified 2025/26
• Ranked UK Best Workplaces for Women 2025
• Crowned NMT's Large Nursery Group of the Year, for the second year running
• 80% Childcare Discount - T&Cs apply

Benefits

• Free breakfast, lunches and healthy snacks including fresh fruit
• Accredited training
• Enhanced maternity, paternity, fertility and adoption leave
• Regular staff rewards
• Long service awards
• Dedicated wellbeing package
• A day off for your birthday
• Competitive salary (dependent upon qualifications and experience)
• Pension plan
• Annual leave including bank holidays
• Monday to Friday

Responsibilities will include but not be limited to the following:

• Process all new registrations in a timely manner
• Answer parent queries in a timely and professional manner via email or telephone
• Deal with potential new customers regarding availability and fees
• Pass queries to the appropriate person if unable to address, while managing customers' expectations
• Support the nursery reception/admin and management teams with enquiries, bookings, families, system issues, policies and procedures
• Speak to parents and nurseries in a professional way
• Deal with complaints in writing or over the telephone calmly and professionally
• Take responsibility for new registrations/families and handle queries that may not directly fall under your role

The ideal applicant will possess:

• Good literacy skills, including correct grammar, spelling and punctuation - GCSE C or above desirable
• Excellent verbal and communication skills are a must
• Good knowledge of Word and Excel
• Attention to detail is essential

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is dedicated to safeguarding and promoting the well being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Kids Planet is committed to equal opportunities for all. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.