Club Receptionist (Customer Service)

Overview

Receptionist - Nile Wilson Gymnastics Leeds

Job Title: Club Receptionist (Customer Service)

Reports To: Operations Lead / RGM

Location: 2 Elmfield Way, Bramley, Leeds, LS13 4UD

Level/Salary Range: From £11.56 - £13.00 depending on age and experience

Position Type: 27 hours a week - 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays

Reporting to the Operations Lead and working alongside the Leeds team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers.

Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Leeds site.

Person Specification

We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Leeds. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.

KPIs

• General Customer Service for the Leeds Club

Role and Responsibilities

• Communication with members in person, over the phone and by email
• Assisting with stock checks / kit levels
• Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
• Communication with Parents / Guardians

Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.