Customer Support Administrator - Income Team

About The Role

Customer Support Administrator - Income Team

Manchester - QA Higher Education

Monday-Friday, 8:30am-5pm or 9am-5:30pm

Make a real impact on the student experience

Are you passionate about helping others and delivering brilliant customer service? Want to be part of a friendly, supportive team where your work truly makes a difference? Join our Student Income Team and support students as they navigate tuition fee payments and important financial milestones.

Whether you're an experienced contact centre professional, a customer service star , or a recent graduate taking your first step into the corporate world, this is a fantastic opportunity to grow your career in higher education.

What you'll be doing

• Supporting students via phone, email and in person drop ins
• Assisting with tuition fee payments, grants and instalment plans
• Processing change of circumstance requests
• Helping with credit control activities and ensuring timely payments
• Maintaining accurate and up to date sales ledger records
• Building trusted relationships to guide students through their options

What we're looking for

• A customer first mindset and strong communication skills
• Confident IT skills, including Microsoft Excel, Outlook, Teams and PowerPoint
• Strong numeracy and literacy
• The ability to stay calm and organised in a fast paced environment
• A detail focused, methodical approach to your work

Why choose QA Higher Education?

At QAHE, your growth matters. You'll join a supportive organisation that invests in you with structured development opportunities and clear progression pathways.

Who we are

QA Higher Education partners with leading universities to deliver programmes from foundation level to postgraduate degrees. We teach subjects including Business, Computing, Cyber Security, Digital Marketing, Events Management and more - all in vibrant, city centre campuses.

Apply today!

If you're ready to start a meaningful, rewarding career in higher education, click Apply and take your next step with us.

Equal Opportunities

We're committed to creating a welcoming, inclusive environment for all. We celebrate individuality and believe everyone should feel they belong.

A Basic DBS check will be required for this role.