Customer Service Administrator

As a customer service administrator, you will be the central link between our residents, internal departments and external Contractors. You will provide front line support with back office coordination to ensure a seamless customer journey. Essentially supporting internal departments while acting as the primary point of contact for tenants regarding upcoming works and service schedule.

Key Responsibilities

• Tenant Liaison & Scheduling: contacting tenants via phone and email to advise on upcoming maintenance or improvement works and scheduling.
• Departmental Support: providing ad-hoc administrative assistance to various business departments, including data entry, filing and document preparation.
• Inquiry Management: handling inbound calls and emails from tenants and clients, providing advice and resolving queries at the first point of contact.
• Issue Resolution: managing and escalating customer complaints or complex maintenance issues to the relevant department to ensure timely resolution.
• Internal Coordination: collaborating with site, logistics and maintenance teams to coordinate schedules and ensure a seamless service journey.

Required Skills & Experience

• Communication: exceptional verbal and written communication skills with a polite and professional telephone manner.
• Organisation: proven ability to multitask and manage a varied workload.
• Technical Literacy: proficient in Microsoft Office (Excel, Outlook, Word) and experienced in using CRM databases.
• Customer Focus: proactive, empathetic approach to problem solving and a high commitment to high service standards.
• Experience: previous experience in an office based customer service or administrative role preferred, ideally within property management or housing.

Benefits

• Consistent Monday to Friday schedule with no weekend work.
• Opportunity to work in a collaborative, cross departmental environment.
• Professional development and training opportunities.