Customer Success Manager London

More and more people ask ChatGPT, Perplexity, and Gemini before they buy: that's where it's decided which brand leads. KI Score measures every week whether a brand comes up in those answers, in which position and next to which competitors.

As a Customer Success Manager you help customers get value from their KI Score, from the first setup to the weekly routine.

What you'll do

• Onboard new customers and set up their websites and prompts
• Walk customers through their results
• Spot risks and opportunities early
• Bring customer feedback to product

Who you are

• Experience in customer success for B2B SaaS
• Interest in SEO and AI visibility
• Business-fluent German

Location

London. We work remotely across our locations and meet for team days.

£70,000 - £90,000 per year