Customer Success Manager, Enterprise

• Manage and grow the enterprise and mid-market client base


• Help new Birdeye users get started


• Learn customers' business and online reputation needs


• Ensure customers use Birdeye to their maximum benefit


• Tailor communication and education to each customer's business processes


• Manage account onboarding, training, retention, and renewal


• Positively impact and manage the customer's overall experience with Birdeye


• Listen to business customers and use expertise, creativity, and passion to meet their needs


• Clearly understand business needs and articulate Birdeye's value proposition


• Document all calls and customer interactions in the CRM

Requirements

• Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience


• 3+ years experience in professional services or B2B account management, preferably in SaaS


• Proven ability in organization, project management, time management, and communication skills


• Knowledge of CX/SEM/SEO/advertising/social media


• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting


• Experience with online subscription / SaaS products is a must


• Energetic extroverted personality and customer-obsessed mindset


• Enthusiasm for troubleshooting issues and learning new products/features


• Ability to quickly grasp and succinctly explain technological and business concepts


• Proven track record in managing enterprise customer relationships and delivering results


• Ability to stay calm and manage clients under adverse conditions


• Strong communication skills and technical aptitude


• Diligence and organization in follow-up processes; document all calls/customer interactions in CRM


• Experience in Customer Experience / Reputation Management, Social Media Campaigns, or up-sell and value-selling experience is nice to have

Core Competencies

Demonstrates expertise in managing enterprise and mid-market client relationships, with a strong focus on customer experience and SaaS platform proficiency. Capable of tailoring communication and training to meet diverse business needs while effectively documenting interactions in CRM systems.

Highest-signal resume keywords

• B2B Account Management


• SaaS Platform Configuration


• Customer Experience Management


• Project Management


• Strong Communication Skills

ATS Optimization Keywords
Hard Skills

• SaaS Experience


• Project Management


• Technical Aptitude


• Time Management


• Customer Relationship Management

Soft Skills

• Energetic Personality


• Customer-Obsessed Mindset


• Creativity


• Diligence


• Ability to Stay Calm Under Pressure

Certifications & Qualifications

• Bachelor's Degree in Technology


• Bachelor's Degree in Business

Industry Keywords

• Customer Experience


• Reputation Management


• Social Media Campaigns


• Value-Selling


• Enterprise Customer Relationships

Tools & Technologies

• CRM Software


• Online Subscription Products


• Social Media Platforms


• SEO Tools


• Advertising Tools