Customer Success Manager, Enterprise

Posted 3 days 9 hours ago by Jobtailor

Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description

  • Manage and grow the enterprise and mid-market client base

  • Help new Birdeye users get started

  • Learn customers' business and online reputation needs

  • Ensure customers use Birdeye to their maximum benefit

  • Tailor communication and education to each customer's business processes

  • Manage account onboarding, training, retention, and renewal

  • Positively impact and manage the customer's overall experience with Birdeye

  • Listen to business customers and use expertise, creativity, and passion to meet their needs

  • Clearly understand business needs and articulate Birdeye's value proposition

  • Document all calls and customer interactions in the CRM


Requirements

  • Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience

  • 3+ years experience in professional services or B2B account management, preferably in SaaS

  • Proven ability in organization, project management, time management, and communication skills

  • Knowledge of CX/SEM/SEO/advertising/social media

  • Technical experience or aptitude in working with SaaS platform configuration and troubleshooting

  • Experience with online subscription / SaaS products is a must

  • Energetic extroverted personality and customer-obsessed mindset

  • Enthusiasm for troubleshooting issues and learning new products/features

  • Ability to quickly grasp and succinctly explain technological and business concepts

  • Proven track record in managing enterprise customer relationships and delivering results

  • Ability to stay calm and manage clients under adverse conditions

  • Strong communication skills and technical aptitude

  • Diligence and organization in follow-up processes; document all calls/customer interactions in CRM

  • Experience in Customer Experience / Reputation Management, Social Media Campaigns, or up-sell and value-selling experience is nice to have


Core Competencies

Demonstrates expertise in managing enterprise and mid-market client relationships, with a strong focus on customer experience and SaaS platform proficiency. Capable of tailoring communication and training to meet diverse business needs while effectively documenting interactions in CRM systems.


Highest-signal resume keywords

  • B2B Account Management

  • SaaS Platform Configuration

  • Customer Experience Management

  • Project Management

  • Strong Communication Skills


ATS Optimization Keywords
Hard Skills

  • SaaS Experience

  • Project Management

  • Technical Aptitude

  • Time Management

  • Customer Relationship Management


Soft Skills

  • Energetic Personality

  • Customer-Obsessed Mindset

  • Creativity

  • Diligence

  • Ability to Stay Calm Under Pressure


Certifications & Qualifications

  • Bachelor's Degree in Technology

  • Bachelor's Degree in Business


Industry Keywords

  • Customer Experience

  • Reputation Management

  • Social Media Campaigns

  • Value-Selling

  • Enterprise Customer Relationships


Tools & Technologies

  • CRM Software

  • Online Subscription Products

  • Social Media Platforms

  • SEO Tools

  • Advertising Tools