Customer Success Manager, Birmingham

At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux's role in the UK construction market. You will be part of our great Contractor North team.

As our new colleague you will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build long lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.

Your main tasks as our new Customer Success Manager will be:

• Working with construction industry clients, such as developers, general contractors, sub contractors, and consultants.
• Support new and existing customers in using and understanding our user friendly product.
• Assist new customers in implementation and training of our products related to construction processes.
• Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
• Take part in network groups, trade fairs and other events.
• Present Dalux product portfolio for new potential clients.

We are looking for someone who:

• Has experience with BIM and is a digital construction enthusiast.
• Has solid knowledge and experience working on construction sites or in the construction industry.
• Has the ability to deep dive in the software and train superusers.
• Has the ability to build strong and long lasting customer relations.
• Is a great team player aiming for mutual success.

So, why choose Dalux?

Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.

About Dalux

Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries.

The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world's fastest mobile BIM viewer and the first BIM based augmented reality feature for the construction industry. Our solutions enable better workflows and higher quality buildings that are constructed, renovated, and maintained worldwide.

Work location: on-site (Birmingham)

Application

If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you.

We are reviewing applications on an ongoing basis, so please send your resume and application as soon as possible.