Customer Services Manager

Customer Services Manager

Camberley £55,000 - £65,000 DOE Permanent, Full Time

Are you a proven leader with a background in Offshore Oil & Gas, passionate about driving world class customer service?
This role puts you right at the heart of global support operations - managing a high performing team of engineers and customer service professionals, with real influence on service strategy, resource deployment, and customer satisfaction across complex, high stakes environments.

What you'll be doing:

• Leading, developing, and inspiring a UK based customer support team including field engineers and support staff
• Delivering top tier first and second line support across a diverse range of high tech systems
• Managing global engineer deployment to ensure 24/7 service coverage
• Driving improvements in response time, satisfaction, and operational excellence
• Owning internal processes: technical escalation, complaints resolution, CRM management, training coordination, and service reporting
• Communicating customer service performance at board level and across senior leadership forums
• Collaborating cross functionally with global engineering, operations, and regional offices

What you bring:

• Hands on engineering or service leadership experience in the Offshore Oil & Gas sector
• Track record of managing distributed or offshore service teams
• Confident communicator with senior stakeholders, clients, and global teams
• Proven success in technical field service or customer support roles within complex engineering environments
• Strong process development and performance management capabilities
• Cool under pressure, commercially aware, and people focused

Bonus points for:

• Experience with Salesforce CRM
• Knowledge of customer satisfaction metrics and service benchmarking
• Familiarity with offshore deployments, commissioning projects, or marine systems
• A background in mechanical, hydrographic, electrical, or electronic engineering

Why this role?

You'll lead the delivery of customer service excellence for a globally respected engineering organisation. With direct responsibility for frontline teams, global operations input, and customer experience leadership - this is a role where your expertise in offshore environments will truly make an impact.

Ready to bring your offshore experience into a leadership role that shapes global service delivery?
Let's talk - apply now or get in touch for a chat.