Customer Services Manager
Posted 8 hours 24 minutes ago by Georgeblake
Camberley £55,000 - £65,000 DOE Permanent, Full Time
Are you a proven leader with a background in Offshore Oil & Gas, passionate about driving world class customer service?
This role puts you right at the heart of global support operations - managing a high performing team of engineers and customer service professionals, with real influence on service strategy, resource deployment, and customer satisfaction across complex, high stakes environments.
- Leading, developing, and inspiring a UK based customer support team including field engineers and support staff
- Delivering top tier first and second line support across a diverse range of high tech systems
- Managing global engineer deployment to ensure 24/7 service coverage
- Driving improvements in response time, satisfaction, and operational excellence
- Owning internal processes: technical escalation, complaints resolution, CRM management, training coordination, and service reporting
- Communicating customer service performance at board level and across senior leadership forums
- Collaborating cross functionally with global engineering, operations, and regional offices
- Hands on engineering or service leadership experience in the Offshore Oil & Gas sector
- Track record of managing distributed or offshore service teams
- Confident communicator with senior stakeholders, clients, and global teams
- Proven success in technical field service or customer support roles within complex engineering environments
- Strong process development and performance management capabilities
- Cool under pressure, commercially aware, and people focused
- Experience with Salesforce CRM
- Knowledge of customer satisfaction metrics and service benchmarking
- Familiarity with offshore deployments, commissioning projects, or marine systems
- A background in mechanical, hydrographic, electrical, or electronic engineering
You'll lead the delivery of customer service excellence for a globally respected engineering organisation. With direct responsibility for frontline teams, global operations input, and customer experience leadership - this is a role where your expertise in offshore environments will truly make an impact.
Ready to bring your offshore experience into a leadership role that shapes global service delivery?
Let's talk - apply now or get in touch for a chat.