Customer Services Administrator

Customer Service Administrator

Location: Shenley - must be a driver as there is no public transport link

Salary: £30,000 - £32,000

Working hours: Monday - Friday 9am 5:30pm, fully office based

Responsibilities

• Build and maintain relationships with distributors, International Business Partners, and our UK Sales Team.
• Assist with pricing queries and dispatch samples for evaluations.
• Answer enquiries via phone and email, directing them to the relevant person.
• Process orders, checking pricing and stock availability.
• Arrange exports with the required documentation.
• Scan and file all paperwork on our internal system.
• Track shipments with couriers and provide updates.
• Contact customers for payment requests, ensuring accounts remain current.
• Monitor stock levels and communicate back order issues.
• Answer main telephone lines for UK Clinical Product Specialists and customers.
• Package parcels for DPD and arrange collections.
• Provide Proof of Delivery (POD) for DPD deliveries.
• Offer administrative support to other departments when necessary.

Essential Experience

• Must have customer service/administration/order processing experience within an office environment.
• Healthcare/pharmaceutical industry experience highly desirable.
• A strong team player who enjoys collaboration.

Benefits

• 20 days + bank holidays, increasing one day each year up to 25 days
• Pension
• Death in service up to 3x salary
• Free parking on site

Please call Fiona or Alisha if you have any questions on .

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religions, beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.