Customer Service/CCTV Agent

The Role

CCTV/ Customer Service Agent- Wigan - Full-Time; 40 Hours per week - £26,436 per annum.

Do you have customer service experience? Are you a good communicator? Are you detail-oriented and reliable?

An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organized, and have an eye for detail, then this role is for you!

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Review CCTV footage
• Use knowledge of processes, laws, and policies to advise customers
• Undertake clerical tasks in line with KPIs and within SLAs

What will you bring?

• Customer service experience
• Personal skills, with the knack to build positive working relations
• Competence to prioritise work, multi task and maintain organisation
• Uses initiative, looks for positive outcomes
• Self motivated with a pro active nature
• Positive behaviours with colleagues and customers
• Excellent problem solving skills
• Punctual, reliable and detail oriented
• Knowledge of Excel

What is on offer to you?

• 40 hours per week - 5 days over 7 between the hours of 8am and 8pm
• £26,436 annual salary (£12.71 hourly rate)
• Training and Development
• Company Pension
• Employee Discount Scheme
• Once monthly free staff lunch
• Free parking

Does this opening sounds like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business, offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the training prospects to fulfil their potential while aiming for excellence in their work.