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Customer Service Transformation Lead
Posted 1 hour 40 minutes ago by Marks & Spencer Plc
Permanent
Full Time
Customer Service Jobs
London, City Of Westminster, United Kingdom, NW1 4
Job Description
Marks & Spencer is seeking a Lead Customer Service Transformation Manager to direct the strategic transformation and technology programme for the M&S Customer Contact Centre, delivering a future-ready operating model that enhances customer experience, colleague experience and operational performance.
You will work across Customer Services, Customer Experience, Technology and partners to implement new capabilities in a controlled, customer-led and commercially focused way, with regular travel to
Marks & Spencer Plc
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