Customer Service Transformation Lead

Posted 2 hours 48 minutes ago by Marks & Spencer Plc

Permanent

Full Time

Customer Service Jobs

London, City Of Westminster, United Kingdom, NW1 4

Job Description

Marks & Spencer is seeking a Lead Customer Service Transformation Manager to direct the strategic transformation and technology programme for the M&S Customer Contact Centre, delivering a future-ready operating model that enhances customer experience, colleague experience and operational performance.

You will work across Customer Services, Customer Experience, Technology and partners to implement new capabilities in a controlled, customer-led and commercially focused way, with regular travel to