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Customer Service Team Manager - Resolutions & Escalations

Posted 10 days 13 hours ago by Victorian Plumbing

Permanent

Full Time

Customer Service Jobs

Lancashire, Skelmersdale, United Kingdom, WN8 0

Job Description

Victorian Plumbing is seeking a Customer Service Team Manager - Resolutions to lead the Resolutions team from Skelmersdale, with the Leyland site involved for 30% of the team. You will own escalations, coach staff, and drive performance to deliver top-tier customer outcomes.

The role demands strong leadership, stakeholder management, and a proactive, problem-solving mindset in a fast-paced service operation.

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