Customer Service Team Manager - Resolutions & Escalations

Victorian Plumbing is seeking a Customer Service Team Manager - Resolutions to lead the Resolutions team from Skelmersdale, with the Leyland site involved for 30% of the team. You will own escalations, coach staff, and drive performance to deliver top-tier customer outcomes.

The role demands strong leadership, stakeholder management, and a proactive, problem-solving mindset in a fast-paced service operation.